Refund Policy

Return window & conditions

We offer a 30-day return window from receipt. Items must be unused, unworn, with tags intact, in their original packaging, and accompanied by proof of purchase.

Return process

To start a return, please contact us at contact@botanicallove.co.nz. We will provide return instructions. Packages sent without prior approval won't be accepted. Returns should be sent to: Suite 14791, Level 1, 6 Johnsonville Road, Johnsonville, Wellington 6037, New Zealand.

Damage & defects

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Non-returnable items

The following cannot be returned: perishable goods (such as food, flowers or plants), custom or personalised items, personal care goods, hazardous materials, flammable liquids or gases, sale items, and gift cards.

Exchanges

Rather than direct exchanges, please return the original item and make a separate purchase for the replacement you'd like.

Refund timeline

Once your return is received and inspected, approved refunds are issued within 10 business days to your original payment method. If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at contact@botanicallove.co.nz.