Privacy Policy

Botanical Love operates this store and website to provide customers with a curated shopping experience (the "Services"). This Privacy Policy explains how personal information is collected, used, and disclosed.

Personal information we collect or process

We may collect several categories of personal information depending on how you interact with us:

• Contact details: name, address, billing/shipping address, phone, email
• Financial information: payment card details, transaction information
• Account information: username, password, security questions, preferences
• Transaction information: viewed items, cart contents, wishlist, purchase history
• Communications: customer support enquiries
• Device information: device type, browser, IP address, unique identifiers
• Usage information: how you interact with the Services

Sources of personal information

• Directly from you
• Automatically through the Services via cookies and similar technologies
• From our service providers
• From partners or third parties

How personal information is used

• Providing and tailoring the Services, and processing orders and payments
• Marketing and promotional communications
• Security and fraud prevention
• Customer support and business communication
• Legal compliance

How personal information is disclosed

We may disclose personal information to:

• Our service providers, including hosting, payment processing and email delivery providers
• Business and marketing partners
• Third parties when you direct us to
• Affiliates or corporate group entities
• Others in connection with a business transaction or legal obligation

Third-party websites and links

The Services may link to third-party sites. Botanical Love is not responsible for their privacy practices or content.

Children's data

The Services are not intended for children under the age of majority, and we do not knowingly collect information from children under 16.

Security and retention

No method of transmission or storage is perfectly secure. We retain personal information for as long as needed for our business, to meet legal obligations, and to resolve disputes.

Your rights and choices

Depending on where you live, you may have the right to:

• Access your personal information
• Request deletion
• Correct inaccurate information
• Receive and transfer your personal data
• Manage your communication preferences

You can make a request through the Services or using the contact details below.

Complaints

You can contact Botanical Love about any privacy concern. Depending on your location, you may also be able to appeal a decision or lodge a complaint with your local data protection authority.

International transfers

Personal information may be transferred, stored, and processed outside your country. Transfers outside the European Economic Area or United Kingdom follow Standard Contractual Clauses or an equivalent mechanism.

Changes to this privacy policy

We may update this policy from time to time, updating the date above and providing notice where required by law.

Contact

For privacy questions or to exercise your rights:
Email: contact@botanicallove.co.nz
Address: Suite 14791, Level 1, 6 Johnsonville Road, Johnsonville, Wellington 6037, New Zealand